Yesterday I had the opportunity to guide tours of Riordan Mansion for the first time in a few years. I was on and it felt amazing. Have you ever had a job (unpaid or paid) that you are really good at and really love? When you are doing that job, you feel like your best self, like you are fulfilling your potential. Well, that is how I feel when I guide a tour at Riordan Mansion.
The tours are an hour long and you as the tour guide are leading up to 15 people through every room of east side of the mansion. Along the way you are delivering the facts and weaving together an overall theme. While telling your story you also have to keep a close eye on the group, looking for signs of boredom, fatigue, or rule breaking. As the tour guide it is your sole responsibility to protect the resource and interpret it for the general public. I love it.
When I ended my first tour yesterday, 7 out of 9 guests came up to me afterwards to tell me that it was a fabulous tour and they loved it. I measure my success in a few ways, 1) the number of questions I get on a tour, 2) the feedback I receive at the end of the tour, 3) how long people linger after the tour, 4) donations that I receive after the tour (we do not accept tips, but I will take a “tip” and put it in the donation box).
I love finding ways to make my tour engaging, help my guests follow the rules (no touching, stay on the red carpet, and no photos during the tour), and construct a narrative that will motivate the guests to act. At Riordan Mansion we do not just parrot a history book about the artifacts and the family. It is our goal as tour guides to actually transform our guests thinking, to get them thinking about how and why the town was founded, about how they participate in preserving the past, and help them see that they can be like the Riordans, building their own community back home. If it was just about rattling off dates and places I would be terrible at this job.
So, if you come through Flagstaff, you should obviously take a tour of Riordan Mansion. Right now they are open 5 days a week, Thursday through Monday, 10:30 am – 5:00 pm with tours on the hour. You can reserve a tour by calling (928) 779-4395. If you want to have me as your tour guide, just comment on this post or send an email and we can work out a time.
If you’re not in Flagstaff, I encourage you to learn about your local historic sites and the opportunities to visit or to volunteer.